Shipping & Returns

Overview

Our Commitment: At NHLuxstore, we stand behind the authenticity of every item we sell. All products are 100% genuine, sourced from official brand outlets in the US, UK, Italy and France. If any item is proven not authentic, we will give you a full refund.

SHIPPING

  • We ship across Malaysia with trusted couriers (DHL, J&T express, Spx express and others).
  • Orders are packed and sent within 1–2 working days after payment.
  • Delivery usually takes 2–4 working days (West Malaysia) or 4–7 working days (Sabah, Sarawak & Labuan).
  • The shipping fee is shown at checkout.
  • You’ll receive a tracking number once your parcel is on its way.

NO RETURNS OR REFUNDS under the following circumstances:

  • ❌ Change of mind
  • ❌ Wrong size/colour (please verify before purchase)
  • ❌ No longer needed
  • ❌ Found cheaper elsewhere
  • ❌ Personal preference changes

Return Conditions:

  • Must be reported within 3 days of receiving the item
  • Item must be in original condition (unused, with all tags attached)
  • Photo/video evidence required
  • Buyer pays return shipping unless the wrong or damaged item send

RETURNS ACCEPTED ONLY IF:

  1. ✅ Item has major undisclosed defects that affect functionality
  2. ✅ Wrong item sent (different from what was ordered)
  3. ✅ Item damaged during shipping
  4. ✅ Item proven not authentic (full refund)

Return Conditions:

  • Must be reported within 3 days of receiving the item
  • Item must be in original condition (unused, with all tags attached)
  • Photo/video evidence required. We recommend recording an unboxing video when you open your parcel.
  • Buyer pays return shipping, unless we sent the wrong item or it arrived damaged

How to Request a Return:

  1. Contact us within 3 days with your order details
  2. Provide clear photos/videos of the issue
  3. Wait for approval before returning the item
  4. Return the item within 7 days of approval

Refund Processing:

  • Approved refunds are processed within 7–14 business days
  • Refunds are made via the original payment method

Questions? Contact us before purchasing. We’re happy to provide additional photos, measurements or information so you can buy with confidence. WhatsApp: 011-5140 3884