Refund and Returns Policy

Overview

Our Commitment: At NHLuxstore, we stand behind the authenticity of every item we sell. All products are 100% genuine, sourced from authorized outlets in the US, UK, Italy, and France.

Important: Please Read Before Purchase

NO RETURNS OR REFUNDS under the following circumstances:

  • ❌ Change of mind
  • ❌ Wrong size/colour (please verify before purchase)
  • ❌ No longer needed
  • ❌ Found cheaper elsewhere
  • ❌ Personal preference changes

RETURNS ACCEPTED ONLY IF:

  • ✅ Item has major undisclosed defects that affect functionality
  • ✅ Wrong item sent (different from what was ordered)
  • ✅ Item damaged during shipping (with photo proof within 24 hours of receipt)

Return Conditions:

  • Must be reported within 3 days of receiving the item
  • Item must be in original condition (unused, with all tags attached)
  • Photo/video evidence required
  • Buyer pays return shipping unless the wrong or damaged item send

How to Request a Return:

  1. Contact us within 3 days with order details
  2. Provide clear photos/videos of the issue
  3. Wait for approval before returning the item
  4. The item must be returned within 7 days of approval

Refund Processing:

  • Approved refunds processed within 7-14 business days
  • Refund via original payment method

Questions? Contact us before purchasing. We’re happy to provide additional photos, measurements, or information to ensure you’re confident in your