Welcome to NHLuxstore (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By using our services on Carousell, Shopee, Instagram, or any other platform where we operate, you agree to the collection and use of information in accordance with this policy.
If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us.
Personal Information You Provide to Us:
We collect personal information that you voluntarily provide to us when you:
- Contact us for inquiries
- Make a purchase
- Subscribe to our updates
- Communicate with us
This information may include:
- Name
- Phone number
- Email address (if provided)
- Delivery address (for shipped orders)
- Payment information (processed through platform payment systems)
- Purchase history
- Communication preferences
Information Automatically Collected:
When you interact with us through platforms (Shopee, Instagram), those platforms may collect:
Cookies and tracking technologies (per platform policies)
Device information
IP address
Usage data
Note: We do not directly control or access this platform-collected data. Please refer to each platform’s privacy policy.
How we use your information
We use your personal information for the following purposes:
To Fulfill Orders:
- Process your purchases
- Arrange deliveries or meet-ups
- Communicate order status
- Handle payment processing
To Communicate:
- Respond to your inquiries
- Provide customer support
- Send order confirmations and updates
- Share product information you requested
To Improve Our Service:
- Understand customer preferences
- Improve product selection
- Enhance customer experience
- Analyze shopping patterns (anonymized)
To Comply with Legal Obligations:
- Maintain transaction records
- Respond to legal requests
- Prevent fraud
- Protect our rights
Marketing Communications (Optional):
You can opt-out anytime
Send promotional messages (only with your consent)
Share new arrivals and special offers
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
How we share your information
We do NOT sell, rent, or trade your personal information to third parties.
We may share your information only in these circumstances:
Service Providers:
- Delivery/courier services (for shipping orders)
- Payment processors (Shopee, Carousell payment systems)
- Platform providers (where we operate our store)
Legal Requirements:
- When required by law or legal process
- To protect our rights or property
- To prevent fraud or illegal activity
- In response to valid government requests
Business Transfers:
If NHLuxstore is sold, merged, or restructured, your information may be transferred to the new owner (you will be notified)
Data security
How We Protect Your Information:
We implement reasonable security measures to protect your personal information:
- Secure communication channels
- Limited access to personal data (only authorized personnel)
- Regular security reviews
- Platform-provided security features (Carousell, Shopee encryption)
However, please note:
You are responsible for keeping your account credentials confidential
No method of transmission over the internet is 100% secure
We cannot guarantee absolute security
How long we retain your data
Transaction records: 7 years (for tax and legal compliance)
Communication history: 3 years (for customer service quality)
Marketing contacts: Until you opt-out or request deletion
Inactive accounts: Reviewed annually for deletion
You can request deletion of your personal information at any time (subject to legal retention requirements).
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.